Customer Satisfaction

Customer Satisfaction


Customer satisfaction









I want to thank you for the gift you sent out with my order. My order number was 44889.
Since I live in Egypt I shipped it to my friend who lives in Turkey and she will give to me next summer. She told me that there was a book and a dmc metal tin included as a gift so I thought of thanking you.

I will definitely order again from your website.

Salma F.

Hello Again,

I just received my second order from you and once again I am so pleased with the two canvases I bought, plus what a wonderful surprise from you to get another canvas to enjoy stitching. I also love the little sachets you include as they smell so nice.

Thank you so much...I will be back to you when I need another canvas! You are now my number one store to buy canvases from.


Judy M


I got my canvas from order 39074 and I just LOVE it and was so pleased that it arrived in Canada so fast.  I will be buying from you again.

Thank you so much

Judy M.

I will be using this service again.

Fantastic costumer service

Best regards,


Esther B.

Dear staff at
I just wanted to thank you for your excellent service, I received my recent order and was very happy with everything. Thankyou also for the extra royal paris canvas of the Austrian mountain, that was a beautiful surprise and I will enjoy stitching that one ! Congratulations on your wonderful shop and I know I am going to be a regular customer for many years to come ! Best of regards

I received the order last evening. 
Thank you very much! You have a great service and I appreciate it, and also appreciate the gifts you always put.
Avia R.

I received the yarn and I love it. I placed another order yesterday #12098. 
Could you please send it as soon as possible because I will be out of town next week and would be easier to get it before I leave.
Thank you so much for the little crochet hook I got as a gift, I really appreciated it.
Thank you so much,

Thank you for your prompt reply. A pleasure doing business with you.

I received the DHL confirmation and tracking information.

Once I will receive the yarn and asses the quality I will probably order from you in the future. 

Have a great evening!

Best regards,



Just to let you know I received my tapestries and cushion kits.  Thanks for your help and efficiency and the presents you enclosed.

Kind regards

Judith K.

Yulia Yevgenyevna M

Привет! Я получил свой заказ. Спасибо за ваши подарки, все это так красиво!

lorraine a.

my order 11400 arrived yesterday, two days earlier than expected. thank you so much for such great service and for the tiny gift inside thank you Lorraine

Avia R.

THANK YOU very much!
I received my order, including the gift you attached which is very much appreciated.

Baruch M.


Just got it

Thanks so much 



Thanks for your prompt help and efficiency

Kind regards

Judith K.

Mrs.Sandra M.

Just a note to say 'Thank You' so much for the magazines that I received by courier today 22/6/17.

I am delighted with the service you provided,and receiving my magazines in 2 days!

Your company have excelled in customer satisfaction,and I shall definitely be ordering from you again soon!

Thank you for the extra sample magazine,it is vey much appreciated!

Mrs.Sandra M.

Daniel and Reyna R.

Good afternoon here in Mexico.

I write to thank you for the small gift you sent, we are very happy with our purchase, because although these patterns circulate on the internet, it is always better to have the originals.

I am also surprised at how fast our order came, it was good service.

We hope to purchase other books from your store in the days that follow, thanks for your attention.

Vitoletta S.

"Good day. Thank you for preparing and sending order so quickly. And special thanks for a lovely present. I am very satisfied with your service and will recommend you to everyone. Best regards Violetta S.


Hello As of this morning - the package should have arrived in Tel-Aviv tomorrow (Dec 5th) How I've already received it ! (about an hour ago) And I'm also very pleased with I purchased THANK YOU

Judith K.

Just to let you know I received the tapestries today, beautifully packed. Thanks for including the DMC mini kit - it was a thoughtful gesture. Thank you for all your help. Kind regards