Returns and Exchanges

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Returns and Exchanges

- There are no refunds or exchanges from countries other than Türkiye. The reason for this is shipping and high customs fees. We provide support for shipments of faulty or defective products.

- RIGHT OF WITHDRAWAL

BEFORE THE RETURN PROCESS, YOU MUST CALL OUR COMPANY AND INFORM.

- PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL: The right of withdrawal cannot be used for products that cannot be returned due to their nature, disposable products, software and programs that can be copied, products that spoil quickly or whose expiration date has passed. The use of the right of withdrawal is subject to the condition that the packaging of the product is unopened, intact and the product has not been used.

ITEMS WITHOUT REFUND, EXCHANGE

- NO RETURNS ARE ACCEPTED ON BOOK AND MAGAZINE ORDERS.

- NO RETURN IS ACCEPTED FOR PRODUCTS OF CROSS STITCH KITS THAT HAS ETAMINE TYPE, IN THE CONDITION OF UNPRINTED, DIAGRAM.

- RETURNS ARE NOT ACCEPTED ON CUT FABRICS.

- RETURNS ARE NOT ACCEPTED ON ITEMS SPECIALLY BROUGHT FOR THE CUSTOMER AND PURCHASED IN HIGH AMOUNT.